They think we don't care
Apr. 11th, 2008 09:15 amOne of the weird parts of trying to provide service to young adults (I'm a 0-18 focused librarian, so I get to compare a lot) is that young adults, by and large, assume that you don't give a blank about them. That you're just trying to mess with them, etc. That you don't respect them, don't worry about them, don't empathize with them. Whereas the truth is closer, I think, to the fact that we just can't know.
We can't know what they actually want from us, because they're not really well developed yet in identifying and articulating their feelings. We can't know what they actually need, because we're restrained by a host of considerations (respect for privacy, social norms, legal reasons) from asking them the kind of questions that would let us know what they really need, unless for some reason they get mired in the justice/therapy system at which point their defensiveness is going to shoot through the roof, so getting valid info is scientifically difficult. I'm pretty clear on how hard it is to get the info about what teens need because when I was a teenager and I got sent to the counselor's office, I lied my butt off. That's the normal, defensive reaction of a young person in a bad situation - don't let anyone else know how bad it is.
Then I worry too - even when I'm working really hard to include people, there's no reason for teens to be happy about that - if I'm not working hard to include them in something they want to do in the first place. And there's the ugly circle of it - that if they don't feel included they're not going to open up and tell me what kinds of services they do want.
*sigh* This morning is brought to you by waking up in a panic and starting to do all sorts of work calls when I'm not working. And by the letter C and the number 5.
We can't know what they actually want from us, because they're not really well developed yet in identifying and articulating their feelings. We can't know what they actually need, because we're restrained by a host of considerations (respect for privacy, social norms, legal reasons) from asking them the kind of questions that would let us know what they really need, unless for some reason they get mired in the justice/therapy system at which point their defensiveness is going to shoot through the roof, so getting valid info is scientifically difficult. I'm pretty clear on how hard it is to get the info about what teens need because when I was a teenager and I got sent to the counselor's office, I lied my butt off. That's the normal, defensive reaction of a young person in a bad situation - don't let anyone else know how bad it is.
Then I worry too - even when I'm working really hard to include people, there's no reason for teens to be happy about that - if I'm not working hard to include them in something they want to do in the first place. And there's the ugly circle of it - that if they don't feel included they're not going to open up and tell me what kinds of services they do want.
*sigh* This morning is brought to you by waking up in a panic and starting to do all sorts of work calls when I'm not working. And by the letter C and the number 5.